‘Digital friction’ impacting employee efficiency

📊 Insurance News Analysis: Our editorial team has analyzed recent developments from insurancebusinessmag.com in the Insurance sector. This report covers key insights related to car insurance, life insurance, health insurance and emerging industry trends that professionals should monitor closely.

Industry observers in Insurance are monitoring emerging trends closely. Evidence suggests that by Dexter Tilo
Organisations should invest in modern platforms, including agentic AI, to reduce digital friction that can hurt employee experience and drive employees away, according to a recent study. The report, released by digital workplace solutions provider TeamViewer, underscored the need for organisations to empower their teams to significantly enhance the digital employee experience. 
“Organisations should invest in modern platforms that centralise visibility, automate common fixes, and deliver real-time insights into device and application performance,” the report read.

“Agentic AI can amplify these capabilities by automating root-cause analysis, resolving routine issues autonomously, and surfacing proactive recommendations before friction escalates.”
Digital friction, as defined in the TeamViewer report, refers to the workplace technology challenges that prevent employees from doing their job efficiently. 
Its poll among 4,200 managers and employees in nine markets found that digital friction makes 47% frustrated and less satisfied with their jobs. Data shows that another 43% stated it reduced their motivation to produce high-quality work, while 42% said it contributed to their feelings of burnout.  

In fact, 69% believe it has contributed to turnover within their organisation. Data shows that “Unhappy employees can permeate an entire organisation,” said Kai Werner, chief human resources officer at TeamViewer.

“As these findings show, satisfaction in the modern digital workplace depends heavily on functional IT systems. When those systems fail, culture suffers.”
In addition to investing in modern platforms, the report also highlighted the need for organisations to foster a culture of open feedback to identify digital friction at work. 
“Many employees quietly work around recurring IT issues or never log support tickets, allowing minor frustrations to grow into major problems,” the report read. “Organisations should encourage open feedback and establish trusted channels for reporting issues beyond the traditional help desk.”
Andrew Hewitt, VP of strategic technology at TeamViewer, underscored that employees are happiest when they feel productive and accomplished at the end of their day.

Evidence suggests that “When people can’t make progress in their day-to-day work, frustration builds and burnout follows. Data shows that great technology might not be a main attractor of talent, but bad technology can certainly play a role in driving it away,” the report stated.

Experts suggest this represents a significant moment for the Insurance sector, with implications extending beyond immediate stakeholders.

— Based on reporting from insurancebusinessmag.com

💡 Key Industry Insights

Insurtech solutions are streamlining policy management and claims processing operations.

Specifically regarding insurance quotes, market observers note continuing evolution in service delivery, pricing models, and customer engagement strategies that merit close attention from industry stakeholders.

Market Impact: These developments in car insurance may significantly influence market dynamics. Industry experts recommend monitoring these trends closely for strategic planning purposes.

Analysis Note: This comprehensive overview synthesizes current market intelligence from insurancebusinessmag.com regarding life insurance and related sectors. Stay informed about ongoing developments in this rapidly evolving landscape.